how do I return an item?Updated a year ago

1. Click here. Enter your four-digit order number and the email address used to place the order. Your order number can be found in the confirmation email received upon placing the order. Select "return items". Please, do not enter the order number found on your packing slip. 

2. Select the item(s) you wish to return or exchange. Select your return reason then click select “next”. Choose from our three return options, then “Confirm”.

3. This will generate a pre-addressed FedEx return label. Ensuring your package is properly sealed, drop it off at any FedEx location.

Once received, we'll verify the goods and then issue your refund. This usually takes 5 business days.

If you have any questions or concerns, please contact [email protected]

For gift exchanges:

Please contact [email protected] with the order number appearing on your packing slip. We will help you to initiate the exchange. Please note that gift orders are eligible for exchange only.