FAQs
Delivery and Order Status
Check your order status on the help center homepage, under manage 'my orders>track'
We ship with FedEx Express with delivery within 1-2 business days and UPS within 2-3 days across United States.
For Canada, we ship UPS with delivery within 2 business days.
You may also go to UPS or FedEx's website to retrieve the status of your shipment
Any orders placed before 12:00 noon PST or 15:00 EST would be shipped same day, and orders past this time will be shipped the next day. During sale and high peak periods, please expect shipping delays usually within 3-7 business days depending on location.
We ship with FedEx Express with delivery within 1-2 business days and UPS within 2-3 days across United States.
For Canada, we ship UPS with delivery within 2 business days.
At this time we ship to addresses in the United States of America and Canada.
Placing my Order
You may use any of the following major credit cards to issue payment: Visa, Mastercard, American Express, Discover and ShopPay.
No. You may opt to checkout as a guest by simply forgoing the ‘login’ option at checkout.
In order to cancel an order before it has shipped, send an email to [email protected]. An order which has already shipped will require the customer to go through out return process.
Robert Barakett will not match prices with other companies.
Prices on the robertbarakett.com website are subject to change. Prior purchases are not eligible for price adjustments.
Processed orders cannot be modified or adjusted. Purchases made during promotional events are not subject to price adjustments.
Discount and Promotional Codes
Please note that all discount codes and promotional codes do not apply on sales items, nor can they be combined with any other special offer.
The discount code and/or promotional code cannot be applied by customer service once the order has been placed.
discount code and/or promotional code cannot be combined per order, only one code can be applied at checkout per order.
If you received a discount code and/or a promotional code and are experiencing any problems applying the code to your order, please contact customer service before you place the order.
Price Adjustments
Prices on the robertbarakett.com website are subject to change. Prior purchases are not eligible for price adjustments.
Processed orders cannot be modified or adjusted. Purchases made during promotional events are not subject to price adjustments.
Final Sale Items
Any sale or clearance items marked “final sale” (unless they are defective or damaged upon delivery) are non exchangeable or returnable.
Gift With Purchase Items
Any gift with purchase requires a minimum purchase value to be free. Item must be added to the cart to receive in the order, this item is not auto selected. Any gift offer is upon availability in colors offered, while stock last. Item is automatically free once threshold is met in the cart. Item cannot be added to your order after purchase. Free gift item cannot be exchanged or returned for any orders made on the day of the offer.
Free shipping is shown at checkout once you qualify with a minimum value in your cart. The threshold may differ time to time based on your location, markdown seasons and new season launches. Please refer to the checkout to see if you qualify for free shipping when you are placing your order.
Returning an item
Any item other than final sale items¹, may be returned for a full refund to the original method of payment, within 30 days of the delivery date.
Merchandise must be returned in their original condition, unworn, unwashed, unwrinkled, unaltered, with all original packaging and hangtags attached. For items that do not meet our return policy we reserve the right to (i) deny a refund (ii) issue a partial refund with a $USD 5.95 restocking fee applied.
Refunds that comply with our return policy will be applied to the original form of payment within 7 business days of receiving the returned items. Shipping charges are non-refundable. Gift cards are non-refundable.
Only one return label may be provided per order, per customer.
Click here to initiate a return.
¹Final sale items are those marked down 49% or more or marked 'FINAL SALE' on the product page. These items are not eligible for return, store credit or exchange.
If you have any questions or concerns, please contact [email protected].
In order to an exchange an item, customers must first initiate a return (see 'START A RETURN'). Customers may specify the items they wish to replace their returns with in our return portal. Contact [email protected] for any questions.
Size and Fit
To know which size best fits you, please check out our Size Guide.
If we are out of an item for any reason, a customer may choose the “Notify me when available” option on under the sold out button. This will allow you to enter your email and select your item of interest. You will receive a notification email when the item is back in stock.
The RB rewards Club
What is it?
Sign-up for the RB Rewards loyalty program to earn points on every purchase that can be redeemed for cash back on future purchases.
How do I earn points?
1. Sign up for an account and automatically earn 25 points.
2. Follow Robert Barakett on Instagram and Facebook and earn 5 points for each.
3. Make a purchase. All loyalty members receive 125 points for every $250 spent. As you spend more you can receive up to 1.25 points multiplier with a spend of $750 annually on the Silver tier and 1.5 points multiplier with a spend of $1,500 annually in our Gold tier.
4. Celebrate your birthday in style. We'll send you 100 points birthday bonus every year.
What are my points worth?
Every 100 points can be redeemed for a $10 discount on your next order. Redeem up to 1,000 points at once for a $100 discount.
How do I redeem my points?
To redeem points you must be logged in to your account.
There are two ways to redeem your points, via a drop-down menu at checkout, or by redeeming them for a coupon code on our rewards page.
Points are valid up to 12 months and expire after no use.
Wholesale & Partnerships
If you have a wholesale or partnership request you can reach out by email or mail.
DESIGN STUDIO
3950 Rue Hickmore, Suite 201
St. Laurent, QC H4T 1K2
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